Privacy Policy

Overview

We operate in accordance with applicable Canadian privacy regulations, including PIPEDA. This policy describes what data we collect, why we collect it, and how to exercise your rights.

Lumina Studio is a Canadian business providing digital design and development services. We follow the 10 Fair Information Principles under PIPEDA: accountability, identifying purposes, consent, limiting collection, limiting use, disclosure and retention, accuracy, safeguards, openness, individual access, and challenging compliance.

Data We Collect

• Contact information you provide (name, email, phone)
• Session preferences and messages
• Cookie and analytics data (if accepted)
• Technical data such as IP address and browser user agent (minimized and only as necessary for security and operations)

Use of Data

We use data to provide services, communicate, ensure security, and improve our site. We do not sell personal information. When we use service providers (e.g., hosting or analytics), we require them to protect your information and only use it for the services we request.

Consent and Appropriate Purposes

We obtain your consent before collecting or using your information, except where permitted by law. We limit collection to information necessary for identified, appropriate purposes. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.

Cookies and Analytics

We use essential cookies to operate our site and, if you accept, optional analytics cookies to understand usage. You can change your cookie preferences at any time using the “Manage cookies” button above.

Data Retention

We keep personal information only as long as necessary to fulfill the purposes described or as required by law. When no longer needed, we securely delete or anonymize it.

Security

We implement technical and organizational safeguards appropriate to the sensitivity of the data, including encryption in transit, access controls, and regular reviews of our practices.

International Transfers

Your information may be processed outside your province or outside Canada by our service providers. We take steps to ensure comparable protection through contractual and technical measures.

Your Rights

You may request access, correction, or deletion of your personal information. To make a request, use the button below.

Children’s Privacy

Our services are not directed to children under 13. If you believe a child provided personal information, contact us and we will remove it.

Changes to this Policy

We may update this policy to reflect changes to our practices. If changes are significant, we will provide prominent notice. The “Last updated” date at the top will indicate the latest revision.